We take your privacy seriously - here's how we handle your info
Last updated: January 2024
Look, we get it - privacy policies aren't exactly exciting reading material. But here at Luminar Quinthos Architecture, we've been working with clients for years, and trust is everything in our business. When you're sharing details about your dream home or commercial project, you need to know that info's in good hands.
This policy explains what we collect, why we need it, and how we keep it safe. We've tried to keep the legal jargon to a minimum, but there are some parts where we gotta be specific. Bear with us.
By using our website or working with us, you're agreeing to what's laid out here. If something doesn't sit right with you, definitely reach out - we're always happy to chat about it.
When you fill out a contact form, request a consultation, or send us an email, we collect stuff like:
Like most websites these days, ours picks up some technical info when you browse around:
When we're actively working together, we'll also handle:
We're not in the business of hoarding data for no reason. Here's what we actually do with it:
Getting back to your inquiries, scheduling site visits, preparing proposals, creating those 3D renderings you asked for, managing your project from concept through completion - basically, doing the work you hired us to do.
Sending project updates, answering your questions, sharing design revisions, discussing budget considerations. We might also send occasional emails about our services or industry insights, but you can opt out of those anytime.
Meeting our obligations under Canadian law and architectural industry regulations. Keeping records for the required retention periods. Protecting both your interests and ours if any disputes come up.
Understanding which services folks are most interested in, what pages on our site get the most traffic, where we can streamline our processes. It helps us serve you better.
We take security seriously because your trust matters. Here's what we're doing to keep your information safe:
That said, no system is 100% bulletproof. We do our absolute best, but if you're sharing sensitive information, it's worth understanding that some risk always exists online. If something makes you uncomfortable, just give us a call instead.
It's your information, and you've got rights. Under Canadian privacy laws (including PIPEDA), here's what you can do:
Ask us what information we have about you. We'll provide a copy within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it.
Request deletion, though we might need to keep some records for legal or professional liability reasons.
Unsubscribe from marketing emails anytime. There's always an unsubscribe link at the bottom.
To exercise any of these rights, just shoot us an email at contact@luminarquinthos.info or give us a call at (416) 555-0847. We'll get back to you promptly.
We don't hang onto your information forever, but architecture isn't like buying a coffee - projects span years, and legal requirements mean we need to keep certain records.
After these periods, we securely delete or destroy the information unless there's a specific legal reason to keep it longer.
Our website might include links to manufacturers, suppliers, or industry resources. Once you click those links and leave our site, we can't control what happens with your information on those other sites. We recommend checking their privacy policies too - every company does things differently.
We try to only link to reputable organizations, but can't be responsible for their practices.
Technology changes, laws evolve, and we might need to update this policy from time to time. When we do, we'll update the date at the top and post the new version here. For significant changes, we'll send an email to our active clients.
It's worth checking back occasionally, especially if it's been a while since you last looked. We'll never make changes that reduce your rights under existing agreements without your consent.
If you've got questions, concerns, or just want to clarify something about how we handle your information, we're here. Seriously - don't hesitate to reach out.
245 Queen Street West, Suite 802
Toronto, ON M5V 1Z4
Canada
If you're not satisfied with our response to a privacy concern, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
This privacy policy was last reviewed and updated in January 2024. We believe in transparency and protecting your rights - if there's anything unclear or you think we've missed something important, we genuinely want to hear about it.